Messegy Cancellation and Refund Policy
Last updated on 23-07-2024 15:53:38
Messegy is committed to ensuring customer satisfaction with our WhatsApp Business API messaging services. This policy outlines the circumstances under which cancellations and refunds may be provided for our subscription services.
1. Cancellation Policy
- Free Trial Period: We provide a 7-day free trial period. During this time, you can cancel your service without any charges. If you do not cancel within the trial period, your service will be automatically continued, and the subscription fee will be charged.
- Post-Trial Period: Once the trial period is over, the service cannot be cancelled. If the payment is not made by the end of the trial period, your service will be stopped.
2. Refund Policy
- Eligibility for Refunds:
- If you request a refund within the 7-day trial period and have already paid, we will refund the amount.
- Refund requests for subscription plans must be made within 7 days of the initial purchase after the trial period. No refunds will be issued after this period.
3. Non-Refundable Services
- If a customer requests any setup, training, maintenance, or API integration, we may charge an additional amount for these services. These services will only be provided based on a customer request made via our chat support or support email (support@messegy.com).
- Any additional services, such as one-on-one training, setup fees, maintenance, or API integration, are non-refundable.
4. How to Request a Refund
To request a refund, please contact our support team with your account details and the reason for your request.
- Email: support@messegy.com
- Phone: +91 8882318067
- Address: SF - 10, Commercial Complex, Swarnnagri, Greater Noida, 201310
5. Processing Refunds
Approved refunds will be processed within 14 days of the request. Refunds will be issued to the original payment method.
6. Contact for Refunds & Cancellations
To request a refund or cancellation, please contact our customer service team with your order details:
- Email: support@messegy.com
- Phone: +91 8882318067
- Address: SF - 10, Commercial Complex, Swarnnagri, Greater Noida, 201310
- Business Name: Genex Edge Solutions
Additional Notes
- Include your order number and reason for return/cancellation in your communication.
- Proof of purchase (receipt or order confirmation) might be required for processing your return.
- By initiating a return request, you agree to participate in any necessary verification processes.
- In case of any issues with our services, please report the same to our customer service team within 3 days of service activation. The request will be entertained once the issue has been verified and determined by our team.