How to integrate Razorpay with WhatsApp via Messegy?

Get 3x Payments Done. Faster.

• Sends Automated Whatsapp Notification to customers whenever you create an Invoice or Payment Link on Razorpay

• Send Automated Notifications whenever a refund is processed or Subscription is halted.

• All messages are driven from your official Whatsapp Business API Account. Broadcast Messages & Solve for Queries via Live Chat/Chatbots using Messegy

You get approval for the Whatsapp Business API for FREE along with INR 50 FREE Messaging Credits on Messegy to get started and use the Integration.

• 1

• To integrate Razorpay with WhatsApp, You need to Signup on Messegy & Create a Project.

• One Project basically represents on Business or one Whatsapp Business Number.

• Signup for FREE

Signup on Messegy to use Razorpay Integration

• 2

• After Creating the Project, Enter the Project and Click on the Integrations tab in the Left Menu bar.

• Once on Integrations, In the Discover tab, you'll find Razorpay App. Please Click on the Razorpay App.

Go to integrations in messegy

• 3

• You now need to Apply for the Whatsapp Business API to get your Official Whatsapp Profile through which you will be automating all the notifications.

• Go to the Get Started tab on the Razorpay

• Click on the First Menu -> Get Whatsapp Business API

• Click on "Apply Now"

• Fill the 4 Step form.

• Whatsapp API might take 1-3 Days to get Approval

• Apply for the API here

Apply for whatsapp business api

• 4

• Once your Whatsapp Business API is approved, you'll need to get the Template Messages approved that you wish to trigger on various Razorpay Events.

• In the Get Started Tab, Click on Submit Template Messages

• You'll see Sample Template messages, Review and Submit.

• Template Messages take 1 Day for Approval

Get template message approved

• 5

• You can also go to the Settings tab for this Step or do it from the third step on Get Started tab.

• Click on "Install App" and your App will go Live

Install razorpay

• 6

• In the Settings section, Click on Connect Razorpay

• It'll take you to a new tab, Authorize the permission

• Now your Razorpay account is Connected to Messegy

Connect razorpay

• 7

• An Activity simply means a connection between any Razorpay Event and Messegy's Whatsapp Campaign.

• Go to Setup Activities Tab,Click on "+ Activity" within this tab

• Give the Activity any name for reference For Eg. Payment Link

• Choose the Razorpay Event for which you wish to trigger the campaign

• Choose the API Campaign you wish to connect above Razorpay event (You can also create an API campaign by Clicking on Create)

Setup razorpay activity

• 8

• Map the Parameters for the Campaign you've Chosen

• You can use Razorpay Parameters by typing $RPAY_Email, $RPAY_Amount, $RPAY_PaymentLinkId, $RPAY_Description, $RPAY_GrossAmount

• Also You can use Messegy Parameters by typing $Name, $MobileNumber, $FirstName, $LastName

• Note: Messegy Parameters $Name and $RPAY_Name are the same when you send a user campaign for the First time. If the user already exists $Name is updated to the name user has setup on their Whatsapp.

• Hence, it is suggested to use RPAY_NAME for personalisation.

• Also, It is suggestable to only use RPAY_NAME if all your Invoices, Payment Links etc on Razorpay are given a name.

Setup razorpay activity 2

• 9

• In the same manner, you can set up multiple Activities and Automate Campaigns for your Razorpay Events.

• For Now, there are four Active Events in the Integration: Payment Link Created, Invoice Issued, Subscription Halted & Refund Processed.

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